My daughter complaint to me that she can't surf the internet. Well, after checking I found out that my router is ok. My ADSL modem also ok. But the ADSL status has no light. I called streamyx then one lady picked my call.
I told her my ADSL connection status which is no light at ADSL. She ask me to do this and that without checking my connection at their side. Ok it's find for me. Maybe she is good. But then she ask me can I ping the serial address. I said how, because mine is using PPoE. How could I get the serial address from the ISP due to no ADSL link.
She said she understand my problem, understand that bla bla bla... Then at this time, I told her, forget it. You (she) know nothing and not helping me as a customer.
I hang up and about 5 min I call again. Then another guy pick my call. Again tell them same story. This guy checking my connection at their side. He create a docket for me and tell me the restoration window. Ok, I wait.
Why streamyx help desk not customer friendly ?
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